ABOUT DAVENPORT
Thank you for your interest in Davenport and what we do for our clients. We would like to take this opportunity to give you some information about our company and our background.
Davenport started in 2004 with 8 accounts and today we are approaching 100. We have done this by creating great relationships with Boards, homeowners, vendors, realtors, CPA’s and law firms.
The associations we work with have an average of over ten years working with us, some of them have been with us for twenty years.
We employ fourteen Community Association Managers who have an average of over fourteen years’ experience, a total of one hundred and ninety-five years of working with Associations in Florida.
We have very little staff turnover and almost none in managers. People we help, help us by spreading the word that we care about doing a good job and making people happy to work with us.
In over 20 years, we have established that our company and employees are professional, loyal and dependable, and we will help make your community a great place to call home, without it taking over the lives of the Board of Directors. If the Board only has to think about the issues of the community at board meetings, we have succeeded in our job. In many cases our Boards have been able to go to bi-monthly or even quarterly meetings, once we have had the chance to get everything running smoothly.
We are never approached by Boards who are happy with their management company, so we know there is always work to be done, and after 20 years, there is nothing we have not sorted out before.
Our business approach is based on two simple questions:
“If I was a Board Member, what would I want my experience of working with a management company to be like?”
“If I was a homeowner, what would I want my experience of working with a management company to be like?”
We are primarily a customer service organization.
This starts with our team. We know very well that what we do can be stressful for our managers and administrative staff, so we give them every support and have created a comfortable, friendly, mutually supportive place to work where everyone wants to help each other. Because of this we have very little staff turnover and that gives us great consistency in what we do.
Our experienced managers and administrative staff will use their extensive knowledge of what has been successful before to give advice or suggest courses of action that are proven to work. Whether you are dealing with something today or planning for something in the future, our combination of attention to detail and ability to use the past to steer you into the future will meet, if not exceed the needs of your community.
We have created an extra step in our business that we feel has been monumental to our growth. When we are hired by an Association and prior to our start date we have a “set up” meeting with the Board. Before that set up meeting we will have carefully reviewed all the association documents, and we will have entered all the information from those documents into our software, so we know when the annual meeting needs to be and are familiar with the rules and regulations, etc.
We know that every Board is different, and every community is different. When we meet with the Board of irectors, we learn through discussions how you want your Association to be managed. Very often there will be subjects that the Board has not previously considered, it is a very helpful and a learning process for everyone. While in that meeting, we review processes and procedures that are the day-to-day management of your Association.
In going through this process, the Board Members get a really good idea of how our organization operates and we get a very good idea of how the Board wants things done. This helps to build trust and confidence. Of course, the grass needs to be cut, and the bills must be paid, but the core of the work is communication.
Anyone who calls our office during office hours will not only speak to a person, but that person will answer their question or deal with their issue without passing them on to a voicemail system. This approach not only helps the caller, it also saves time for everyone. This is where our extensive staff training helps.
At the same time as they are helping the caller, our office staff will be making notes in our software system so that in the future anyone in the office can refer to those notes. This sets up a virtuous cycle of information and communication and is an example of exactly what we mean by customer service.
There are many other individual approaches or procedures we have adopted that make us work more efficiently on your behalf and we would welcome an opportunity to discuss them with any Board members or Officers.
We are here to assist the Directors and Officers of your community, to work with you to improve and monitor the welfare and appearance of your neighborhood. We believe that Board Members should be able to focus on policy, confident in the knowledge that their Management Company will efficiently implement their decisions.
We recognize the demands placed on Board members and the value of having professional support so that this volunteer position does not have to take over their lives. We also appreciate the very important contribution a Board and Management Company can make to protect and enhance the value of the largest asset that most of us have, our home.
As your management partner, we want to work with you to reach your goals and create a great community for all to enjoy.
MODERN MANAGEMENT – OLD FASHIONED CARE
HOW WE CARE ABOUT HELPING OUR ASSOCIATIONS:
There is no set up fee for integrating your Association into our software and systems as this is part of the transition process. We will hit the ground running on the first day of the contract as the transition process starts as soon as we have a signed contract.
Transitions are managed to the smallest detail to make the experience as seamless as possible. With 20 years of doing this we can “nail” the process every time.
There is no “Laundry List” of extras that increase your monthly bill. We have fixed pricing, and all charges are clearly in the contract.
Experienced Proactive Managers know their job and understand reducing Board involvement. Fast, effective responses to homeowners’ issues and questions. We have a Google rating of 4.6 on over 1,700 reviews.
Best-in-class software and a free portal that is easy for homeowners to access and understand, with fast and friendly help by phone or email from our helpful staff.
The owners of Davenport are both LCAMS with 20 years’ experience in association management in Palm Beach County and are actively involved in Davenport’s business 24/7/365.