Company Profile

Started in 1992 as Budget Property Management, we became Davenport Professional Property Management in 2004. We changed our name to reflect the great advances we have made in technology and customer service.

Our focus on customer service has provided us with many referrals and recommendations from Board Members, homeowners, CPA’s, Attorneys, Real Estate Agents, and all kinds of Association Vendors. We want everyone to have a good experience with our company. This has allowed us to grow from 8 Associations in 2004 to over 90 Associations today. On-Site or Portfolio, Commercial or Residential we meet your needs.

Our business approach is based on two simple questions:

“If I was a Board Member, what would I want my experience of working with a management company to be like?”

“If I was a homeowner, what would I want my experience of working with a management company to be like?”

This has led us to perceive ourselves as primarily a customer service organization.

Of course, the grass needs to be cut and the bills must be paid, but the core of the work is communication.

Anyone who calls our office during office hours will not only speak to a person, but the person they speak to will try to answer their questions or deal with their issues without passing them on to a voicemail system. This approach not only helps the caller, but it also saves time for everyone.

At the same time as they are helping the caller, our office staff will be making notes in our TOPS software system so that in the future anyone in the office can refer to those notes. This sets up a virtuous cycle of information and communication and is an example of exactly what we mean by customer service.

Similarly, we recognize the digital age. Everyone at Davenport is geared to communicate just as efficiently through email as any other medium. Our digital proficiency allows us to be a part of the solution to any needs your community may have. Also, we do not claim any community websites we have helped set up or manage. They are yours to take or use as you wish.

Another Davenport advantage is that we always give an Association a lead and a second property manager. This means that there is always continuity, always a backup if extra help is needed or if a manager is unavailable.

There are many other individual approaches or procedures we have adopted that make us work more efficiently on your behalf and we would welcome an opportunity to discuss them.

Mission Statement and Business Model

• To be the best – Thinking you’re the best can be subjective.  We pride ourselves on being good in areas that we believe are important to others. 

• Treat your employees well:  Davenport provides Health Insurance benefits to all employees; provide paid vacation up to 3 weeks a year and we recognize all government holidays.   We feel they work hard when they are here and deserve the time off.  We want our staff to enjoy coming to work.  

• Streamline your business: We utilize every piece of technology possible to keep costs down and improve productivity without losing the personal touch of knowing what’s going on.  While we use software that makes things easier, we will still refer to a homeowner by their name and not unit number.  There are companies out there that continue to try and sell devices and software products to Property Management Companies but not all of them will help increase productivity. We must weigh the pros and cons of the items in the current market.  Not all systems are good for you. If they are too expensive but give you little return on time, they are not worth it. 

• Effectiveness: while all the systems we put into place may help, the most effective tool in Property Management is experience. That’s the part we try hard to not fall short of.  We hire before our needs for Managers, office staff and bookkeepers to be able to provide them with the time to learn and be effective. We don’t wait until a department is pulling their hair out or we are so understaffed that people are working overtime to get the job done before we hire. We don’t want our employees to be overworked, which brings us back to treating your employees well. Make them want to work at Davenport.  We want them to enjoy their work and stay for a long time. We take the long view with our employees, just as we take the long view with the Associations we work with. 

• We always look for ways to improve what we do. We never think we have it right all the time.  We listen, learn, and improve.  We listen to homeowners, board members, realtors. 

• Property Managers – Some companies will treat their managers as if they are going to be here today and gone tomorrow.  They won’t provide them with the tools or access to software that is needed to get the job done. We want to keep our Managers so we provide them with the resources to learn more and to be better at what they do. A Manager may feel they can put the knowledge they have gained through us to work somewhere else and that’s fine. We will never stand in the way of someone wanting to improve their situation. Overall, our staff turnover is very low. 

• Growth – The growth of the company is tracked very closely. We know where we were, where we are and where we are going.  If you are not moving forward, you are moving backwards. We will never stand still.   Growing isn’t always about the bottom line or the money. You can grow by making what you do today easier and more efficient by implementing procedures and creating structure with the changes in technology and times.  By doing this we can lower our costs and still do a good job without becoming too expensive. We always want to be 1 step ahead. 

• Phone calls:  We are aware that in today’s customer service industry business owners think it is more effective to have someone get a recording when they call your office even if you want to speak to an operator, they will tell you to hit “0” and you will probably still get a voice mail.   This is truly where we feel, as business owners, that America’s customer service industry is failing. If this is one of the most annoying customer service issues I personally have then why would I allow that to happen in my business.  I want customers to get a live voice.  Most of the time the customer service person can help them and sometimes they can’t but at least they have talked to someone who can help explain.  Have you ever called a company and the choices you have don’t relate to what you are calling about? If that happens to you, you probably try to listen again through the 5-minute speech in case you missed your number, and then you realize you didn’t, so you just hit a number and what do you get, a voice mail.  If you are having a bad day that will just make your day worse.   So now the issue you called about seems minor compared to the frustration of trying to talk to someone. We understand that people are busy, and they don’t want to deal with other people’s lack of efficiency, so we try to solve their problem fast.  That may not always happen but speaking to a live person is much better than a recording.    If you call the Davenport office during working hours you will always get a live voice.  All our customer service people answer the phones all day long. We have reports to show who answers the most calls and we are able to tell how long they spend on a call.  This allows us to monitor the number of calls on a daily basis and we have a monthly bonus for the people who answer the most calls.

• Emails:  Reports, Financials etc can be generated in seconds as the information is put into the system constantly.  We also email any documents to any unit owner at no cost. We don’t want to make someone come to our office to review documents if we can simply email them. No one’s time is wasted and there is no nickel and diming. 

• Visit our office:  Please look at the Management Company that you are thinking of hiring by visiting their office.  You do not want to see boxes stacked, stacks of paper etc sitting around not scanned or filed properly. This is your Association’s documents that are just sitting around. If they can’t manage their office, how could they manage your Association?  We scan and then shred everything we receive.  Items are date stamped and scanned as they come into our office and then immediately put into one of our shredder boxes that is picked up weekly. 

• Other companies’ pricing for Management can be very low.  When this is done you will notice that other expenses for paper, envelopes, to process a mailer, sending emails, cost for checks etc are all at a price.  That will easily absorb the extra they need to do the job.  As we are all aware a ream of paper does not cost 25cents a page but less than a penny, so the mark up is huge.  Companies will make $125 from 1 ream of paper and that doesn’t include envelopes. We want to provide this at a fixed annual cost to encourage Association’s to do all the mailings they think are needed and have more contact with their homeowners. The only additional cost is for reimbursement of postage. We offer a management fee that will suit the Association as well as us without nickel and diming you. 

• In addition to regular management of your Association we also include many other services for a one-time annual cost of $350.00. These services include but are not limited to, Stationary, annual file folder updates, customized association laser checks (if needed), 1099 forms, updating the Florida Corporation filing, (excludes filing fee), dealing with lawsuits, mediations, insurance claims, fair housing complaints, and complains to the Department of Business and Professional Regulation by homeowners.

• We are very proud of the Management company we have created and always look for ways to improve. Call our reference, check us out on Google, you will not be disappointed. We would welcome the opportunity to become your Association management solution.