Started in 1992 as Budget Property Management, we became Davenport Professional Property Management in 2004. We changed our name to reflect the great advances we had made in technology and customer service.
Our focus on customer service has provided us with many referrals and recommendations from Board Members, homeowners, CPA’s, Attorneys, Real Estate Agents and all kinds of Association Vendors. We want everyone to have a good experience with our company. This has allowed us to grow from 8 Associations in 2004 to over 70 Associations today. On-Site or Portfolio, Commercial or Residential we meet your needs.
Our business approach is based on two simple questions:
“If I was a Board Member, what would I want my experience of working with a management company to be like?”
“If I was a homeowner, what would I want my experience of working with a management company to be like?”
This has led us to perceive ourselves as primarily a customer service organization.
Of course the grass needs to be cut and the bills must be paid, but the core of the work is communication.
Anyone who calls our office during office hours will not only speak to a person, the person they speak to will try to answer their question or deal with their issue without passing them on to a voicemail system. This approach not only helps the caller, it saves time for everyone.
At the same time as they are helping the caller, our office staff will be making notes in our TOPS software system so that in the future anyone in the office can refer back to those notes. This sets up a virtuous cycle of information and communication and is an example of exactly what we mean by customer service.
Similarly we recognize the digital age. everyone at Davenport is geared to communicate just as efficiently through email as any other medium. Our digital proficiency allows us to be a part of the solution to any website needs your community may have. We work closely with TOPS websites which allow your homeowners to access their records including payment histories. Also we do not claim any community websites we have helped set up or manage. They are yours to take or use as you wish.
Another Davenport advantage is that we always give an Association a lead and a second property manager. This means that there is always continuity, always a backup if extra help is needed or if a manager is unavailable.
There are many other individual approaches or procedures we have adopted that make us work more efficiently on your behalf and we would welcome an opportunity to discuss them.
Anyone can give you a long list of services that they can perform for you, we have that list under ‘Services’. More important to us is the relationship. We understand the importance of relationships, the relationships we have with the Directors who set policies, the homeowners we work to help and the vendors we manage. We know that the Associations we already work with will vouch for our commitment, and we want to improve your experience of working with a Property Management company.
We are here to assist the Directors and Officers of your community, to work with you to improve and monitor the welfare and appearance of your neighborhood. We believe that Board Members should be able to focus on policy, confident in the knowledge that their management company will efficiently implement their decisions.
We recognize the demands placed on Board members and the value of having professional support so that this volunteer position does not have to take over their lives. We also appreciate the very important contribution a Board and Management Company can make to protecting and enhancing the value of the largest asset that most of us have, our home.
As your management partner, we want to work with you to reach your goals and create a great community for all to enjoy.